The Quandary: If I break out after a facial, is it fair to go back and ask for a refund?
The Advice: “Possibly, but first figure out if what you’re calling a breakout is actually acne instead of a reaction to a product or a post-extraction scab. If you haven’t had a facial in a long time and you’re not following a good skincare regime, or you simply have reactive skin, it’s completely normal to experience a breakout after a facial. It’s like a first trip to the gym—you might be sore afterward. In this case, your body is flushing out toxins and debris in the form of a blemish. If, however, you suspect that the aesthetician did not follow proper hygiene and you have a persistent infection that lasts more than a few weeks, you should see a dermatologist and you might be entitled to request a refund. To help avoid flare-ups, though, there are a few things to keep in mind. Ideally, you should establish a consistent skincare routine, making sure to cleanse, tone, and moisturize at a minimum, to keep your complexion balanced. You can also bring your products to a facialist during your consultation so she can better understand what you’ve been using and ensure that what she applies won’t cause any reaction. If you do end up with an eruption, keep in mind that it takes about seven days for a pimple to start clearing up. Don’t scrub, don’t rub, and don’t put every item in your medicine cabinet on a breakout. It may make it worse. Just ice the area if it’s inflamed and put on a little antibiotic cream like Neosporin or spot-treat with benzoyl peroxide, tea tree oil, or salicylic acid to speed up the healing.” —As told to Kari Molvar
Q: What is the difference between a bikini, brazilian, and lotus wax?
A: Bikini is just the classic bikini line, Brazilian leaves a strip in front, and the Lotus is totally bold and bare front and back.
Q: How often should I come in for facials?
A: This depends on what results you’d like to achieve with your skin. Anywhere from four weeks to seasonally is appropriate.
Q: How often can I exfoliate?
A: The recommended manual exfoliation (scrub) would be 2-3 times a week. Be sure to use a gentle exfoliant like Valmont’s.
Q: How old should someone be to start using eye cream?
A: There is no specific age requirement. The sooner the better!
Q: How long will the buff and bronze results last?
A: It typically lasts 3-5 days depending on whether or not you exfoliate your body after the treatment.
Q: How dark will I get from the buff and bronze?
A: Just a natural sun-kissed glow.
Q: Do men need to shave before a facial?
A: Typically shaving the night before your appointment is recommended. Shaving on the day of your appointment may cause sensitivity.
Q: How long does hair need to be for waxing?
A: At least 1/2″ to 1″ inch long. Remember not to shave for at least 3-4 weeks before your appointment.
Q: Do you have showers?
A: We have a fully equipped locker room with a steam sauna, showers, hair dryers, and beauty products.
Q: Can I arrive for my facial appointment with makeup on?
A: Yes you can but remember it will be removed during the facial.
Q: What’s the difference between hard wax and soft wax?
A: Soft wax is removed with a muslin strip where as hard wax uses no strip and may be preferred by those with coarse or thick hair.
Q: When should I arrive for my appointment?
A: Plan to arrive 15 minutes early, get comfy and have a glass of cucumber orange mint water or a hot cup of tea.
Q: Should men shave before a facial?
A: Men should shave the night before a facial. It makes skin less sensitive than shaving that morning.
Q: Should I eat or drink before my massage?
A: Do not eat a heavy meal right before your appointment. You are lying down and don’t want the blood flow to concentrate in your stomach. Eat light. Drink water but not excessively—having to go to the bathroom every 30 minutes disrupts the treatment.
Q: What should I wear?
A: We provide robes. However you won’t want to wear expensive jewelry. Most treatments require you to remove all jewelry, and you may be too spacey afterward to remember to collect it.
Q: When should I steam?
A: Hit the steam sauna before a massage or body treatments, it aids in relaxation and circulation and eases exfoliation. Don’t steam an hour beforehand if you’re getting waxed, the incidence of damage is higher when your skin is softer.
Q: Should I chitchat with my technician?
A: This is up to you, however you shouldn’t feel the need to chitchat or you may miss an opportunity to truly relax. Speak up about the room temperature, music choice and volume, and massage pressure. And do mention injuries or physical conditions. Be sure to communicate any concerns with the receptionist before the treatment begins.
Q: Can I get a massage if I’m pregnant?
A: We do not perform massages on pregnant women until they’ve reached their 2nd trimester. However after the 1st trimester is complete we do offer a fantastic prenatal massage!